Establish and maintain relationships with both external and internal guests of all levels. Ensure the highest level of customer satisfaction in the delivery and execution of services for both external and external guest either by face to face interactions and/or via incoming calls.All duties must be performed according to the established Pechanga Resort and Casino standardsĪll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.Support the player development staff and to perform administrative duties on behalf of the PR&C guests.
Provide support to internal and external guests by face to face interactions and telephone inquires.Accommodate guest’s requests and special services to ensure the utmost level of service is afforded to all guests.Interacts with VIP customers to encourage trip frequency and networking.
